Shipping and return policies for Sundust Records
- Shipping Info
Registered mail exclusively. It's more expensive but at least we - you and us - can track the parcel and fill a claim in case some issue comes along the way.
- Return Policy
EITRIN EDITIONS SARL
18 B rue de l'Avenir
RCS Versailles B 488 196 767
Capital 6670€ (EURO)
VAT tax number : FR20488196767
Article 1 - Price
The prices of our goods are listed in Euros all taxes included. These exclude processing costs (this includes inter alia, bank fees) and shipping. These prices are displayed in Euros only.
When ordering from a country other than metropolitan France, the customer is the importer of the goods concerned. For all products shipped outside of the European Union and of the DOM-TOM (French overseas territories), the price will be automatically calculated without tax on the invoice. Customs duties, local taxes, import duties or state taxes are likely to be required for import. These are at the customer's expense and under their sole responsibility both in terms of payment and tax returns to the authorities and qualified organizations of the customer's country. We recommend that foreign customers inquire about these aspects with their local authorities.
EITRIN EDITIONS reserves the right to modify its prices at any time. However, the products will be charged based on the rates in effect at the time of acceptance of the order.
The products will remain the property of EITRIN EDITIONS until fully paid for.
Orders may be paid in Euros only.
Article 2 - Orders
When ordering for the first time on the Site, customers are asked to create an online account containing personal information which must remain updated. The sales contract is considered concluded when EITRIN EDITIONS receives, via the e-shop, the duly completed order form (which is filled in by our services in the case of an order placed by phone), which is then processed for verification of the accuracy of the data concerning the order.
Orders may be placed :
On the website : sundustrecords.bandcamp.com
Prior to any purchase, when creating his account on our site, the customer is requested to carefully read these terms and conditions.
By completing the order form, the customer agrees unconditionally and commits to abide by these terms and conditions in their dealing with EITRIN EDITIONS. Should one disagree with any elements specified in these terms and conditions, we invite them not to transfer their order form to purchase products on sundustrecords.bandcamp.com.
Article 3 - Confirmation
The data recorded by sundustrecords.bandcamp.com during the confirmation of the order constitutes proof of all transactions made between EITRIN EDITIONS through sundustrecords.bandcamp.com and its customers.
The data recorded by the payment system constitutes proof of the financial transactions.
Article 4 - Availability
Our offers of products are valid as long as they are visible on the website, within the limits of available stocks. This excludes promotional operations mentioned as such on the site. Links directing to products which have become out of stock will be listed as 'Out Of Stock'.
In the event of unavailability of a product occurring after the order was passed by the customer, our services will inform the customer by mail and refund or compensate via credit note from the collected and cashed sum.
Article 5 - Shipping
Products are sent to the delivery address the customer provided during the ordering process. We let our customers chose between different delivery methods that depend on the destination of the parcel.
We do our best to send the parcels within 10 days of payment (under the condition of availability of the product). EITRIN EDITIONS may not be held responsible for any delays due to the courier.
In case of delay, a mail will be sent to the customer to inform him of an eventual consequence on the delivery date that was indicated during the ordering process.
Article 6 - Payment
The payment of the purchases can be made either by Credit Card through external payment platforms, by Bank Transfer or by Check payable to EITRIN EDITIONS.
Use the following coordinates for Bank Transfers :
IBAN: FR76 3005 6009 4909 4900 3831 835
BANK NAME : HSBC
BANK ADDRESS : 103 AVENUE CHAMPS ELYSEES - 75419 PARIS CEDEX 08 - FRANCE
OWNER NAME : EITRIN EDITIONS
OWNER ADDRESS : 18 B RUE DE L'AVENIR - 78400 CHATOU - FRANCE
In case of payment done by check, these must be issued by banks domiciled in Metropolitan France or Monaco. Setting the cashing of the check is performed upon receipt of the check. In order to enable EITRIN EDITIONS to manage at best your order, the check must be sent to EITRIN EDITIONS within 7 working days following the confirmation of your order.
EITRIN EDITIONS SARL
18 B rue de l'Avenir
If we do not receive the check or the confirmation of the Bank Transfer within 7 days after the confirmation of the order on our website, an e-mail reminder is sent to the customer. After 14 days without reception of the check or the confirmation of the Bank Transfer, the order is automatically canceled.
Article 7 - Return policy
7.1 Right Of Withdrawal
In accordance to the legal provisions in force, customers have a period of 7 days from receipt of the products to exercise their right of withdrawal to EITRIN EDITIONS without having to give reasons or pay a penalty.
In case of exercise of the right of withdrawal within the abovementioned period, only the price of the purchased product and the sending costs will be refunded ; the cost for returning the product to our office remain at the customer's expense. Should the customer exercise his right of withdrawal on part of the order he received, the refund of the initial sending costs will be prorated to the item's shipping cost and not to the whole order.
Returns are to be done in their initial and complete state (packaging, accessories, user's notice...) that allows the product to be resold as new. EITRIN EDITIONS asks of the customers to join copy of the invoice of their order for optimal management.
In accordance to the legal provisions in force, the right of withdrawal may not be exercised on customizable books, audio or video recording which have been unsealed by the customer.
Returns are to be sent to this address :
EITRIN EDITIONS SARL
18 B rue de l'Avenir
No return received as against refund will be accepted by EITRIN EDITIONS, whatever the reason.
7.2 Returns, Exchanges & Warranty
Our products are checked individually before being sent. In case the customer receives a damaged parcel, the customer must notify the courier immediately. In accordance to the legal provisions in force relating to the compliance with the contract and particularly those specified in the Article L211-4 du Code de la Consommation (French Consumer Code), we will refund or exchange the products apparently defective or which do not match the customer's order (these provisions do not concern items damaged during the delivery). We ask of our customers wishing to implement these provisions to contact our Customer Services through this contact form.
The items must be returned by mail in the complete state in which these were received (accessories, packaging, notice...). The customer also benefits from the warranty against hidden defects, in accordance to the legal provisions in force specified in the Article 1641 du Code Civil (French Civil Code). These provisions do not prevent the customer from benefitting of the right of withdrawal mentioned in the article 7.1 (Right Of Withdrawal) of this text.
If the product is no longer available, our services will contact the customer to determine the nature of the refund (credit note, bank transfer or check).
Article 8 - Customer services
For any further information, questions, exercise of the right of withdrawal, warranty, we ask of the customers to contact our Customer Services through this contact form.
Article 9 - Intellectual property
All texts, comments, articles, illustrations and images reproduced on the websites of Sundust Records (sundustrecords.bandcamp.com) are reserved under copyright as well as under Intellectual Property for the whole world. In this regard, in accordance with legal provisions in force of the Code de la Propriété Intellectuelle (French Code of Intellectual Property), only a use for private purposes is allowed, provided that there are no different or more restrictive provisions in the abovementioned code for such purposes. Any other uses constitutes counterfeit and is sanctioned under Intellectual Property unless prior authorization from EITRIN EDITIONS. Any reproduction be it total or partial of the catalog of EITRIN EDITIONS / Sundust Records is strictly prohibited. All rights reserved.
EITRIN EDITIONS provides a revocable, nonexclusive, limited right to create a hyperlink directing to the homepage of the website season-of-mist.com as long as the link and content to which it is attached does not describe EITRIN EDITIONS / Sundust Records, its affiliates, or elements belonging to the abovementioned in a misleading, false, derogatory or offensive way.
Article 10 - Liability
The products sold on our e-shop conform to the French legislation. It is the customer's duty to verify with the local authorities of his country the possibilities of importing or using the products or services that they plan to order.
Photographs and texts, illustrating the products and audio recordings and their lyrics are carefully checked before being put on line. Variations between the descriptions and products as well as errors within the texts or photographs are possible, EITRIN EDITIONS cannot be held liable for these.
EITRIN EDITIONS cannot be held liable for the nonfulfillment or defective completion of the contract concluded in the case these would be attributable to the customer, to unpredictable or insurmountable occurrence due to a third party or to an act of god.
EITRIN EDITIONS cannot be held liable for any damages be them direct or indirect, issuing from the abovementioned risks.
Article 11 - Applicable law & litigation
This contract is subject to French Law and formally written in French language. In case of litigations, the French courts will be only qualified. This text is a translation of these 'Conditions Générales de Ventes' made in a purpose of information. The French text is the only authentic and liable version.
Article 12 - Personnal data
Personal data and information concerning the customer are required to manage the customer's order and for our commercial exchanges. These may be transferred to companies that contribute to these relations, such as those responsible for the completion of orders, their management, processing and payment. These are stored for security purposes, to comply with the legal and regulatory requirement as well as to enable us to enhance and customize the services we offer and the information we send to the customers.
In accordance to the legal provisions in force and to the Loi Informatique et Libertés du 6 Janvier 1978 (French Law enacted on the 6th of January 1978 concerning information technology, files, data and freedoms) customers hold a right to access, rectify and oppose their personal data. In order to do so, EITRIN EDITIONS asks to contact our Customer Services through this contact form and indicating name, e-mail address, postal address of the concerned account of the e-shop. In accordance to the legal provisions in force, this request must be signed, a copy of ID bearing the concerned person's signature and the postal address for return have to be joined with the file. An answer will be sent within 2 months following the reception of the request.
According to the choices the customer made during the creation process or modification of his account, they are likely to receive offers from our society. Customers that want to, may unsubscribe from our newsletter by going on the section 'My Account'.